Warranty Policy

YOGIFI SENS AI BAND -  WARRANTY TERMS & CONDITIONS

1. WARRANTY COVERAGE

YogiFi (operated by Wellnesys Pvt. Ltd.) provides a 1-year limited warranty on the Sens AI Band from the date of delivery to the original purchaser. This warranty covers manufacturing defects and hardware failures that occur under normal use conditions. Please register your device for warranty coverage here :- https://yogifisens.com/pages/warranty-registration-form

2. WHAT IS COVERED

Under this warranty, we will repair or replace your Sens AI Band at no charge if it fails due to:

  • Manufacturing defects in materials or workmanship
  • Hardware malfunctions under normal use
  • Battery failure within the warranty period (subject to assessment)
  • Charging dock defects
  • Sensor malfunction not caused by physical damage

3. WHAT IS NOT COVERED

This warranty does not cover:

  • Physical damage caused by drops, impacts or accidents
  • Damage from misuse, neglect or unauthorised modifications
  • Cosmetic damage including scratches, dents and broken plastic on ports
  • Water damage beyond IP68 rated limits (submersion below 1.5 metres or beyond 30 minutes)
  • Damage caused by operating the device outside the permitted or intended conditions
  • Damage caused by service performed by anyone who is not a representative of YogiFi or an authorised service provider
  • Consumable parts such as bands or straps, unless damage has occurred due to a manufacturing defect
  • Devices with removed or altered serial numbers
  • Loss or theft of the device

4. HOW TO CLAIM WARRANTY

To make a warranty claim:

  1. Email us at support@yogifisens.com with the subject line: Warranty Claim -  [Your Order Number]
  2. Include your full name, order number, date of purchase and a description of the issue
  3. Attach photos or a short video clearly showing the defect or malfunction
  4. Our support team will respond within 2 business days with next steps

Do not return the device without prior authorisation. 

Unauthorised returns may not be processed.

5. WARRANTY CLAIM PROCESS

Once your claim is reviewed and approved:

  • We will arrange for the device to be assessed
  • If the defect is confirmed as covered under warranty, we will either repair or replace the device at our discretion
  • If a replacement is issued, the replacement device carries the remainder of the original warranty period — not a new 1-year term
  • If the defect is found to fall outside warranty coverage, we will notify you and discuss any applicable repair options

6. REPLACEMENT POLICY

  • Replacements are subject to stock availability
  • In cases where the exact model is unavailable, we reserve the right to replace with a product of equivalent or greater value
  • Replaced or repaired devices will be dispatched within 7–10 business days of approval

7. SHIPPING

  • For approved warranty claims within India, YogiFi will bear the cost of return shipping to the customer
  • Customers are responsible for the cost of shipping the device to our service address unless otherwise instructed
  • International warranty claims: shipping costs to and from our service centre are the responsibility of the customer. We will cover return shipping on approved claims.

8. LIMITATION OF LIABILITY

To the extent permitted by applicable law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied.

YogiFi is not liable for any incidental, special or consequential damages caused by any breach of this warranty or any other legal theory, including but not limited to loss of use, loss of data or loss of profits.

9. CONSUMER RIGHTS

This warranty gives you specific legal rights. You may also have other rights which vary depending on your state or country. Nothing in this warranty is intended to limit or exclude rights that cannot be excluded under applicable consumer protection law.

For Indian consumers, this warranty is in addition to and does not limit your rights under the Consumer Protection Act, 2019.

10. WARRANTY REGISTRATION

While warranty registration is not mandatory to make a valid claim, we strongly recommend registering your device at [yogifisens.com/warranty] within 30 days of delivery. Registration helps us process your claims faster and keeps you informed of important product updates.

Proof of purchase (order confirmation, invoice or delivery confirmation) is required for all warranty claims.

11. NON-TRANSFERABLE

This warranty is valid only for the original purchaser and is non-transferable. It does not apply to devices purchased second-hand, gifted after original purchase, or obtained through unauthorised resellers.

12. CONTACT

For warranty queries, claims or general support:

Email: support@yogifisens.com
Response time: Within 2 business days

Wellnesys Pvt. Ltd.
Wellnesys Technologies Pvt Ltd

Plot No. 254 - B2, Harohalli 2nd Phase Industrial Area,

Bannikuppe Village, Hobli Harohalli,

Kanakapura, Karnataka 562112
Bengaluru, India

Last updated: September 2026